Contact Information

phone If you cannot resolve the technical problem you are experiencing with the resources made available to you on this site then please feel free to make contact with the appropriate individual or support team listed below. You will be redirected to the right person if the one you contact cannot help you.

Elluminate Support

The elluminate help desk can resolve technical problems you are experiencing with their software.

phone » 866 - 388 - 8674 - option 2

Commercial Vendor (computer hardware and software problems)

The CBe-learn technical help desk will not support your computer hardware or software. You must contact the commercial vendor who you purchased your computer from, or a company who can offer you technical support. When you make contact with a commercial vendor make sure you are aware of the Technical Requirements for Online Learning so that the company can make your system match the minimum set of requirements for online learning at CBe-learn. Commercial vendors can provide support in the following areas:

Internet Connection
Hardware
Operating System
Software
Virus and spyware Protection/Firewall Setup

Suggested Companies

Memory Express (http://www.memoryexpress.com/). Calgary South 4812 Macleod Trail SW (403) 253 - 5676. Calgary North Unit K, 2020 - 32Ave NE (403) 313 - 8883.
London Drugs (http://www.londondrugs.com/)
Future Shop (http://www.futureshop.ca/)
CompuSmart (http://www.compusmart.com/)

CBe-learn Technical Help Desk (browser, plug-in and D2L problems)

The technical help desk team is available to walk you through solutions to your technical problems when they involve browser and elluminate configuration as well as issues with D2L. The help desk can also provide information on where to find the latest browsers and plug ins.

email » cbelearnhelp@cbe.ab.ca
phone » (403) 777 - 7971 ext. 2230

Teacher (accessibility problems with course material)